Frequently Asked Questions (FAQs)

These FAQs are specific to Online Booking Using the Ticket Hub @ Hawthorne Theatre West and RollerCity

Video guides are also available on Campus West and RollerCity YouTube and Facebook  and Screencast pages.

Do I have to pay a fee when I use my card to book tickets?

Can I pay a lower price for a film screening?

What is an eTicket? And why do we offer them?

What do I do if I don’t see my eTicket?

How will my tickets be delivered to me?

Why can’t I pick a seat I wanted even after calling the Box Office?

Is there a limit on the number of tickets I can book online?

Can I book cinema family tickets online?

Can I get a refund or exchange a ticket?

Why am I receiving the invalid user error or client not found message when I try to log in?

What do I do when I get the message: The system encountered an error with the payment service, please try again later?

What does this message mean: There was a problem with your order and you may have been charge mean even though you did not receive a ticket?

Can I shop with confidence on your website?

Do you accept American Express Cards?

Why does my old password keep popping up or login details automatically filled when I try typing in the new one?

First time I visited your website and in other occasions, I saw some cookies popped up what should I do?

Why do I keep on getting the secure and unsecure pages warning pop up on the homepage while using the Internet Explorer browser?

Can someone with disability enjoy using Hawthorne Theatre and RollerCity?

Do you have special offers or give discounts?

I am under 18 years old, how do I get a free film ticket?

I have been emailed a coupon code from Campus West, how do I apply it to my booking to get the discount?

Do you have a car park and do I have to pay for parking?

How do patrons with active membership status of the Herts Jazz Club receive their benefits when they book tickets online?

I am a new user - why do I get an error when I tried to submit my order?

How To Book Wheelchair Spaces (Applies To Hawthorne Theatre Only)

How do I find and book Season Tickets?

How do I book a Skate Party online?

How do I renew my membership online?

When are you open?

How do I view my bookings?

How do I change my password?

How do I update my preferences?

How do I change address when I move house?

 

What happens when I get the @@OrderNumber and or @@OPSExtraStateData text in my Online Receipt and Order Confirmation Email?

I have watched your videos and read your answers to your FAQs but still have problems.